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| Criterion |  Operations Bottleneck Analysis |  UX Research Customer Journey Mapping |  Operations Barrier Analysis |
|---|---|---|---|
Purposedifferent | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-3 h | 2-4 h | 2-4 h |
Participantsdifferent | 3-8 | 4-10 | 2-6 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures | Journey Map, Pain-point List, Opportunity Backlog | Barrier Inventory, Failure Analysis per Barrier, Action Backlog |
Tagsno overlap | FlowMeasurementConstraints | JourneyServiceService design | Root causeSafetyIncident |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
