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| Criterion |  Architecture ATAM (Architecture Tradeoff Analysis Method) |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | Medium |
Timedifferent | Several meetings plus preparation and analysis; total effort depends on scope | 2-4 h |
Participantsdifferent | Evaluation team, architects, and relevant stakeholders | 4-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | ArchitectureQualityRiskTradeoffsStakeholders | JourneyServiceService design |
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