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| Criterion |  Architecture Architecture Communication Canvas |  UX Design Customer Journey Canvas |  Facilitation Expectation Mapping |
|---|---|---|---|
Purposedifferent | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 60-120 min | 1-3 h | 45-90 min |
Participantsdifferent | 2-8 | 3-10 | 3-12 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | Communication Canvas, Stakeholder Messages, Architecture Communication Plan | Customer Journey Canvas, Pain Points, Experience Opportunities | Expectation Map, Alignment Notes, Agreements |
Tagsno overlap | ArchitectureCommunicationStakeholdersCanvas | JourneyCustomerService designCanvas | AlignmentStakeholdersTeam |
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