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| Criterion |  UX Research Affinity Diagramming |  UX Research Customer Journey Mapping |  Product Discovery Concierge MVP |
|---|---|---|---|
Purposedifferent | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution. |
Complexitydifferent | Low | Medium | Medium |
Timedifferent | 45–90 min | 2-4 h | 1-4 Wochen |
Participantsdifferent | 3-10 | 4-10 | 3-10 Kunden |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Theme clusters, Insight statements, Opportunity areas | Journey Map, Pain-point List, Opportunity Backlog | Concierge Learnings, Service Blueprint, MVP Risks |
Tagsno overlap | SynthesisQualitativeRoot cause | JourneyServiceService design | MVPValidationServiceDiscovery |
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