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| Criterion |  Operations 8D Problem Solving |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | Medium |
Timedifferent | 1-6 Wochen | 2-4 h |
Participantssame | 4-10 | 4-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | QualityProblem solvingRoot cause | JourneyServiceService design |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
