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| Criterion |  Operations 5 Whys |  UX Design Customer Journey Canvas |  UX Design Service Blueprinting |
|---|---|---|---|
Purposedifferent | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Low | Medium | High |
Timedifferent | 15-30 min | 1-3 h | 0.5-2 Tage |
Participantsdifferent | 2-6 | 3-10 | 6-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Root cause notes, Countermeasures | Customer Journey Canvas, Pain Points, Experience Opportunities | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | Root causeIncidentLeanProblem solving | JourneyCustomerService designCanvas | Service designOperationsJourneyBlueprint |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
