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| Criterion |  Facilitation 1-2-4-All |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | When many people in a group too rarely get to speak, 1-2-4-All distributes thinking time more fairly. The format builds participation step by step and makes quiet or still-unformed thoughts usable faster. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Low | Medium |
Timedifferent | 10-20 min | 2-4 h |
Participantsdifferent | 4-100+ | 4-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Idea List, Shared Insights, Emergent Themes | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | FacilitationInclusionIdeation | JourneyServiceService design |
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