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| Criterion |  Facilitation 1-2-4-All |  UX Design Customer Journey Canvas |
|---|---|---|
Purposedifferent | When many people in a group too rarely get to speak, 1-2-4-All distributes thinking time more fairly. The format builds participation step by step and makes quiet or still-unformed thoughts usable faster. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Low | Medium |
Timedifferent | 10-20 min | 1-3 h |
Participantsdifferent | 4-100+ | 3-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Idea List, Shared Insights, Emergent Themes | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | FacilitationInclusionIdeation | JourneyCustomerService designCanvas |
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