Makes service flows, touchpoints, and responsibilities visible so frontstage and backstage are refined together.
Core question: Where do customer actions depend on backstage work, systems, or handoffs?
Mapping toolMethod form: Mapping tool. Describes how this method is used in practice.HighComplexity: high. Estimates preparation, facilitation effort, and method confidence needed.WorkshopFormat: workshop. Shows whether the method works in a workshop, asynchronously, or both.
0.5-2 Tage
6-12
Details
Knowledge ModelingCategory: Knowledge Modeling. Describes the method's domain of use.
Links events, commands, and views into a flow picture that brings UI, behavior, and implementation together.
Core question: Which events, commands, and views explain the system behavior over time?
Mapping toolMethod form: Mapping tool. Describes how this method is used in practice.MediumComplexity: medium. Estimates preparation, facilitation effort, and method confidence needed.Workshop + asyncFormat: workshop or async. Shows whether the method works in a workshop, asynchronously, or both.