methodatlas

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After the session

These methods fit as the next step.

Where to go next?

Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping

Arranges the observed work patterns along a traceable journey.

A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting

Formalizes the observed workflow as a front- and backstage process.