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Plan my session

Plan a concrete work block with agenda, roles, preparation, and a copyable result artifact.

Method session1-4 weeksWorkshop or asyncConcierge Learnings

Session: Concierge MVP

The plan translates the method into a concrete facilitated work block. Your inputs flow directly into the session brief and work artifact.

Derived automatically

Method session with 3-10 Kunden. The plan uses the existing method logic and the runsheet.

Runsheet
Participation logic
Team round, shared work and alignment

Use the session for shared understanding. Contributions are collected visibly, assumptions are aligned, and open differences remain traceable in the artifact.

Outcome logic
Finish artifact

The session works directly toward Concierge Learnings. After the session, the artifact should be shareable, reviewable, or reusable.

  1. 1

    Phase 1: Define the service

    Setup, 2-3 days

    Formulate the outcome precisely, for example "Sabine saves 10 hours per client transfer". Describe the service steps. Estimate effort per customer. Define price and success criteria. Hint: If the outcome is not stated in one sentence, neither the service lead nor the customer knows what is being delivered. Clarify first.

    FacilitatorConcierge Learnings
  2. 2

    Phase 2: Win first customers

    1 week

    Recruit 3-5 customers from the target segment, ideally from earlier problem interviews. Clarify minimum contract terms, including confidentiality and liability. Organize appointment and handoff. Hint: Relatives or friends are allowed if they truly belong to the target group. Otherwise the reactions are distorted.

    FacilitatorService Blueprint
  3. 3

    Phase 3: Deliver the service

    1-2 weeks

    Process orders sequentially or in parallel. Document every step: what was done, how long it took, what was difficult, and what had to be improvised. Collect customer feedback after delivery. Hint: Improvised steps are the most interesting ones. They show what is missing in the script and what later needs automation or clearer structure.

    FacilitatorMVP Risks
  4. 4

    Phase 4: Evaluate effort and value

    2-3 days

    Sum the effort per customer and compare it with the price. Synthesize customer feedback. Assess repeat potential, such as whether they would book again or recommend it. Create a service blueprint. Hint: If effort per customer is far above the price and cannot be reduced, the business model is unfair and scaling will fail. Better to see that now than after product development.

    FacilitatorConcierge Learnings
  5. 5

    Phase 5: Productization implications

    1-2 days

    Check each service step: what can be automated, what stays manual, what becomes self-service? Derive a roadmap for product build. Decide to continue, reshape, or stop. Hint: Not everything has to be automated. Some services stay profitably high-touch, and that is a legitimate answer.

    OwnerService Blueprint
  6. 6

    Publish artifact

    10 min

    Check the artifact for completeness, define location, set version or status, and name review recipients.

    OwnerConcierge Learnings
Usable artifact

Session Brief

For invitations, boards, tickets, PR descriptions, or workshop notes.

session-brief.md

Session Brief: Concierge MVP

Goal

Artifact: Concierge Learnings

Working Question

Does the manually delivered service actually give customers the promised value, and which service elements can later be productized?

Context

Outcome promised in one sentence; target segment with a concrete persona; price range; capacity for number of customers per week; minimum legal protection.

Setup

  • Format: Method session
  • Duration: 1-4 weeks
  • Mode: Workshop or async
  • Participants: A service lead who performs the work; a recruiter who brings in first customers; an observer who documents and recognizes patterns; a decision maker for iteration or stop decisions.
  • Owner: A service lead who performs the work
  • Participation mode: Team round, shared work and alignment
  • Outcome logic: Finish artifact

Participation Logic

Use the session for shared understanding. Contributions are collected visibly, assumptions are aligned, and open differences remain traceable in the artifact.

Outcome Logic

The session works directly toward Concierge Learnings. After the session, the artifact should be shareable, reviewable, or reusable.

Input

Manual service tools such as Excel, email templates, phone, booking tool; customer dossier template; effort tracker for time per order; simple contract template; communication channel with customers.

Preparation

Service description as a one-pager. Channel for customer orders, such as email, form, or phone. Effort tracker per customer. Weekly sync for service lead and observer.

Agenda

  1. Phase 1: Define the service (Setup, 2-3 days) Owner: Facilitator Action: Formulate the outcome precisely, for example "Sabine saves 10 hours per client transfer". Describe the service steps. Estimate effort per customer. Define price and success criteria. Hint: If the outcome is not stated in one sentence, neither the service lead nor the customer knows what is being delivered. Clarify first. Output: Concierge Learnings

  2. Phase 2: Win first customers (1 week) Owner: Facilitator Action: Recruit 3-5 customers from the target segment, ideally from earlier problem interviews. Clarify minimum contract terms, including confidentiality and liability. Organize appointment and handoff. Hint: Relatives or friends are allowed if they truly belong to the target group. Otherwise the reactions are distorted. Output: Service Blueprint

  3. Phase 3: Deliver the service (1-2 weeks) Owner: Facilitator Action: Process orders sequentially or in parallel. Document every step: what was done, how long it took, what was difficult, and what had to be improvised. Collect customer feedback after delivery. Hint: Improvised steps are the most interesting ones. They show what is missing in the script and what later needs automation or clearer structure. Output: MVP Risks

  4. Phase 4: Evaluate effort and value (2-3 days) Owner: Facilitator Action: Sum the effort per customer and compare it with the price. Synthesize customer feedback. Assess repeat potential, such as whether they would book again or recommend it. Create a service blueprint. Hint: If effort per customer is far above the price and cannot be reduced, the business model is unfair and scaling will fail. Better to see that now than after product development. Output: Concierge Learnings

  5. Phase 5: Productization implications (1-2 days) Owner: Owner Action: Check each service step: what can be automated, what stays manual, what becomes self-service? Derive a roadmap for product build. Decide to continue, reshape, or stop. Hint: Not everything has to be automated. Some services stay profitably high-touch, and that is a legitimate answer. Output: Service Blueprint

  6. Publish artifact (10 min) Owner: Owner Action: Check the artifact for completeness, define location, set version or status, and name review recipients. Output: Concierge Learnings

Closeout

  • Update result artifact: Concierge Learnings
  • Define location, version, and review recipients.
  • Define owner, next step, and review date.
Usable artifact

Work artifact

Pre-filled starting point based on the matching template.

work-artifact.md

Concierge Learnings: Concierge MVP

Working Question

Does the manually delivered service actually give customers the promised value, and which service elements can later be productized?

Context

Outcome promised in one sentence; target segment with a concrete persona; price range; capacity for number of customers per week; minimum legal protection.

Participants

  • Owner: A service lead who performs the work
  • Participants: A service lead who performs the work; a recruiter who brings in first customers; an observer who documents and recognizes patterns; a decision maker for iteration or stop decisions.

Input

Manual service tools such as Excel, email templates, phone, booking tool; customer dossier template; effort tracker for time per order; simple contract template; communication channel with customers.

Template

Concierge MVP Working Template

Goal

Delivers the value of a solution manually and personally before product mechanics are built.

Context

When and for what do we use this method?

Input

Which data, observations, decisions, or materials are available?

Execution

Short notes along the runsheet.

Output artifacts

  • Concierge Learnings:
  • Service Blueprint:
  • MVP Risks:

Assumptions and open questions

  • ...

Decision / Next step

Owner, date, and success signal.

Completion Check

  • Concierge Learnings is complete enough for review:
  • Location:
  • Version / status:
  • Review by:
  • Next step:

Next Step

  • Review result
  • Mark open questions
  • Schedule review or decision
Template base

Concierge MVP Working Template

View templateCompact working template for Concierge MVP with context, input, output artifacts, and next step.
markdown

concierge-mvp-working-template.md

Compact working template for Concierge MVP with context, input, output artifacts, and next step.

Concierge MVP Working Template

Goal

Delivers the value of a solution manually and personally before product mechanics are built.

Context

When and for what do we use this method?

Input

Which data, observations, decisions, or materials are available?

Execution

Short notes along the runsheet.

Output artifacts

  • Concierge Learnings:
  • Service Blueprint:
  • MVP Risks:

Assumptions and open questions

  • ...

Decision / Next step

Owner, date, and success signal.

Ready to use when
  • Working question, owner, and target artifact are visible.
  • The result fits Concierge Learnings.
  • Create one report per iteration with date and service version. Multiple waves allow comparison as effort drops after script improvements. Pseudonymize the customer list in a GDPR-safe way.
  • Open questions are noted as follow-ups.
  • The next review or decision point is scheduled.
ProfileRunsheet