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| Criterion |  Delivery Value Stream Mapping |  UX Research HEART Framework |  Facilitation Alignment Mapping |
|---|---|---|---|
Purposedifferent | When delivery work dissolves into wait times, handoffs, and hidden effort, Value Stream Mapping makes the actual flow visible. The method exposes bottlenecks, idle time, and feedback loops so lead time and improvement levers become tangible. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-3 h | 120 min initial, dann laufend | 1-2 h |
Participantsdifferent | 4-10 | 3-6 | 4-12 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Current-state map, Future-state map, Bottleneck list | HEART-GSM Table, Dashboard | Alignment Map, Open Issues, Decision Questions |
Tagsno overlap | LeanFlowWasteDelivery | MetricsUX researchMeasurementSatisfaction | AlignmentStakeholdersStrategyFacilitation |
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