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| Criterion |  UX Research User Interviews |  Operations Gemba Walk |  Operations Kepner-Tregoe |
|---|---|---|---|
Purposedifferent | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. |
Complexitydifferent | Low | Low | High |
Timedifferent | 30–60 min per interview | 30-120 min | 2-8 h |
Participantsdifferent | 1 participant per interview | 2-6 | 2-8 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Interview Notes, Themes, Insight Summary | Observation Notes, Improvement Ideas | Problem Analysis, Decision Analysis, Risk Plan |
Tagsno overlap | QualitativeResearchCustomerDiscovery | LeanObservationProcessOperations | Problem solvingRoot causeDecisionOperations |
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