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| Criterion |  UX Research User Interviews |  Operations DMAIC |
|---|---|---|
Purposedifferent | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | For a process problem with fluctuating performance, the method brings analysis and improvement into a disciplined sequence. It creates a framework in which numbers, causes, and control come together. |
Complexitydifferent | Low | High |
Timedifferent | 30–60 min per interview | 2-12 Wochen |
Participantsdifferent | 1 participant per interview | 3-10 |
Formatsame | Workshop + async | Workshop + async |
Outputdifferent | Interview Notes, Themes, Insight Summary | Project Charter, Measurement Plan, Cause Analysis, Control Plan |
Tagsno overlap | QualitativeResearchCustomerDiscovery | Continuous improvementQualityProcess improvement |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
