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| Criterion |  UX Research User Interviews |  Operations Change Analysis |  Operations Kepner-Tregoe |
|---|---|---|---|
Purposedifferent | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise. | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. |
Complexitydifferent | Low | Medium | High |
Timedifferent | 30–60 min per interview | 45-120 min | 2-8 h |
Participantsdifferent | 1 participant per interview | 2-6 | 2-8 |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Interview Notes, Themes, Insight Summary | Change Matrix, Cause Hypotheses, Validation Questions, Action List | Problem Analysis, Decision Analysis, Risk Plan |
Tagsno overlap | QualitativeResearchCustomerDiscovery | ChangeRoot causeTroubleshootingComparison | Problem solvingRoot causeDecisionOperations |
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