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| Criterion |  UX Research User Interviews |  Operations 5 Whys |  Facilitation Problem Framing Workshop |
|---|---|---|---|
Purposedifferent | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. | When a team works on symptoms but the real question stays fuzzy, a Problem Framing Workshop sharpens the view of the right problem. It separates observation, interpretation, and target picture from each other. |
Complexitysame | Low | Low | Low |
Timedifferent | 30–60 min per interview | 15-30 min | 60-120 min |
Participantsdifferent | 1 participant per interview | 2-6 | 4-10 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | Interview Notes, Themes, Insight Summary | Root cause notes, Countermeasures | Problem Statement, Scope Boundaries, Assumption List, Next Analysis Questions |
Tagsno overlap | QualitativeResearchCustomerDiscovery | Root causeIncidentLeanProblem solving | FacilitationAlignmentDiscovery |
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