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| Criterion |  UX Research Usability Testing |  Operations Root Cause Analysis |  Operations Fishbone Diagram |
|---|---|---|---|
Purposedifferent | When a product is built but people get stuck on tasks, usability testing shows the friction at concrete points. Observed use instead of self-report makes visible where orientation, understanding, or interaction breaks down. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 1-2 h je Session | 1-4 h | 30-60 min |
Participantsdifferent | Based on research question | 3-8 | 2-8 |
Formatdifferent | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Usability Issues, Severity List, Recommendations | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tagsno overlap | ValidationUXPrototype | Root causeProblem solvingQualityIncident | Root causeQualityOperations |
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