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| Criterion |  Operations Standard Work Analysis |  UX Research HEART Framework |  UX Research Contextual Inquiry |
|---|---|---|---|
Purposedifferent | When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-3 h | 120 min initial, dann laufend | 1-3 Wochen |
Participantsdifferent | 2-6 | 3-6 | 4-12 Beobachtungen |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Standard Work Sheet, Deviation List, Improved Standard, Training Needs | HEART-GSM Table, Dashboard | Field Notes, Workflow Insights, Pain Points |
Tagsno overlap | LeanProcessQuality | MetricsUX researchMeasurementSatisfaction | UX researchObservationContext |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
