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| Criterion |  Facilitation Six Thinking Hats |  UX Design Service Blueprinting |  Facilitation Consensus Workshop |
|---|---|---|---|
Purposedifferent | When a topic gets stuck too quickly in the same thinking mode, Six Thinking Hats deliberately separates the perspectives. This means facts, risks, creativity, and emotional signals get worked through one after another instead of mixed together. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 45-90 min | 0.5-2 Tage | 1-3 h |
Participantsdifferent | 4-12 | 6-12 | 5-30 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Perspective Notes, Decision Inputs, Action Items | Service Blueprint, Fail Points, Ownership Map | Consensus Clusters, Theme Titles, Priority Areas |
Tagsno overlap | FacilitationOptionsDecision | Service designOperationsJourneyBlueprint | FacilitationConsensusWorkshopAlignment |
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