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| Criterion |  Facilitation Six Thinking Hats |  UX Research Customer Journey Mapping |  Facilitation Consensus Workshop |
|---|---|---|---|
Purposedifferent | When a topic gets stuck too quickly in the same thinking mode, Six Thinking Hats deliberately separates the perspectives. This means facts, risks, creativity, and emotional signals get worked through one after another instead of mixed together. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 45-90 min | 2-4 h | 1-3 h |
Participantsdifferent | 4-12 | 4-10 | 5-30 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Perspective Notes, Decision Inputs, Action Items | Journey Map, Pain-point List, Opportunity Backlog | Consensus Clusters, Theme Titles, Priority Areas |
Tagsno overlap | FacilitationOptionsDecision | JourneyServiceService design | FacilitationConsensusWorkshopAlignment |
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