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| Criterion |  Facilitation Six Thinking Hats |  UX Research Customer Journey Mapping |  Facilitation Alignment Mapping |
|---|---|---|---|
Purposedifferent | When a topic gets stuck too quickly in the same thinking mode, Six Thinking Hats deliberately separates the perspectives. This means facts, risks, creativity, and emotional signals get worked through one after another instead of mixed together. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 45-90 min | 2-4 h | 1-2 h |
Participantsdifferent | 4-12 | 4-10 | 4-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Perspective Notes, Decision Inputs, Action Items | Journey Map, Pain-point List, Opportunity Backlog | Alignment Map, Open Issues, Decision Questions |
Tagsno overlap | FacilitationOptionsDecision | JourneyServiceService design | AlignmentStakeholdersStrategyFacilitation |
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