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| Criterion |  UX Design Service Blueprinting |  Business Strategy Porter Five Forces |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Porter Five Forces analyzes the forces that shape competitive pressure and profitability in a market. The view of market structure goes beyond individual competitors and reveals systemic pressure points. |
Complexitydifferent | High | Medium |
Timedifferent | 0.5-2 Tage | 1-3 h |
Participantsdifferent | 6-12 | 2-8 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Five Forces Analysis, Competitive Risks, Strategic Options |
Tagsno overlap | Service designOperationsJourneyBlueprint | StrategyCompetitionMarket |
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