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| Criterion |  UX Design Service Blueprinting |  Operations Kepner-Tregoe |  UX Research Affinity Diagramming |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. |
Complexitydifferent | High | High | Low |
Timedifferent | 0.5-2 Tage | 2-8 h | 45–90 min |
Participantsdifferent | 6-12 | 2-8 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Problem Analysis, Decision Analysis, Risk Plan | Theme clusters, Insight statements, Opportunity areas |
Tagsno overlap | Service designOperationsJourneyBlueprint | Problem solvingRoot causeDecisionOperations | SynthesisQualitativeRoot cause |
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