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Selected:Service BlueprintingFailure Mode and Effects AnalysisSAAM (Software Architecture Analysis Method)
| Criterion |  UX Design Service Blueprinting |  Operations Failure Mode and Effects Analysis |  Architecture SAAM (Software Architecture Analysis Method) |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | SAAM helps teams judge an architecture’s suitability for selected tasks and changes. It is particularly useful for examining modifiability and comparing architecture alternatives with clear reasoning. |
Complexitysame | High | High | High |
Timedifferent | 0.5-2 Tage | 2-6 h | Preparation, scenario analysis, and findings review; effort depends on scope |
Participantsdifferent | 6-12 | 3-10 | Architecture experts and stakeholders for scenarios and weighting |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | FMEA Table, Risk Priority, Mitigation Actions | Domain functions mapped to components and connections, Quality attributes and evaluation criteria, Typical tasks and their effects on the architecture, Reasoned evaluation or comparison of alternatives |
Tagsno overlap | Service designOperationsJourneyBlueprint | RiskQualityOperationsRoot cause | ArchitectureChangeAnalysisComparisonQuality |
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