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| Criterion |  UX Design Service Blueprinting |  Operations Failure Mode and Effects Analysis |  Operations 5 Whys |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. |
Complexitydifferent | High | High | Low |
Timedifferent | 0.5-2 Tage | 2-6 h | 15-30 min |
Participantsdifferent | 6-12 | 3-10 | 2-6 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | FMEA Table, Risk Priority, Mitigation Actions | Root cause notes, Countermeasures |
Tagsno overlap | Service designOperationsJourneyBlueprint | RiskQualityOperationsRoot cause | Root causeIncidentLeanProblem solving |
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