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| Criterion |  UX Design Service Blueprinting |  Architecture Architecture Decision Record |  Operations Kepner-Tregoe |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. |
Complexitydifferent | High | Low | High |
Timedifferent | 0.5-2 Tage | 15-45 min | 2-8 h |
Participantsdifferent | 6-12 | 1-3 | 2-8 |
Formatdifferent | Workshop | Async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | ADR File, Decision Log, Rationale | Problem Analysis, Decision Analysis, Risk Plan |
Tagsno overlap | Service designOperationsJourneyBlueprint | ArchitectureRationaleDocumentationGovernance | Problem solvingRoot causeDecisionOperations |
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