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| Criterion |  UX Design Service Blueprinting |  Architecture Architecture Decision Record |  Decision Making Decision Rights Mapping |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. | In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement. |
Complexitydifferent | High | Low | Medium |
Timedifferent | 0.5-2 Tage | 15-45 min | 90-180 min |
Participantsdifferent | 6-12 | 1-3 | 4-12 |
Formatdifferent | Workshop | Async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | ADR File, Decision Log, Rationale | Decision Rights Matrix, Agreement |
Tagsno overlap | Service designOperationsJourneyBlueprint | ArchitectureRationaleDocumentationGovernance | DecisionGovernanceAlignmentResponsibility |
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