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| Criterion |  UX Design Service Blueprinting |  Operations 8D Problem Solving |  Facilitation Decision Jam |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer. |
Complexitydifferent | High | High | Low |
Timedifferent | 0.5-2 Tage | 1-6 Wochen | 60-90 min |
Participantsdifferent | 6-12 | 4-10 | 4-10 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Problem Cluster, Prioritized Challenge, Experiment |
Tagsno overlap | Service designOperationsJourneyBlueprint | QualityProblem solvingRoot cause | FacilitationDecisionProblem solvingWorkshop |
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