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| Criterion |  Operations RACI Matrix |  Operations Gemba Walk |
|---|---|---|
Purposedifferent | With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitysame | Low | Low |
Timedifferent | 45-90 min | 30-120 min |
Participantsdifferent | 2-8 | 2-6 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | RACI Matrix, Responsibility Map, Decision Notes | Observation Notes, Improvement Ideas |
Tags1 shared | RolesResponsibilityGovernanceOperations | LeanObservationProcessOperations |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
