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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumLowLow
Timedifferent
1-3 Tage30 min Setup, dann laufend15-30 min
Participantsdifferent
Internes Team1-3 maintaining, briefing for everyone2-6
Formatdifferent
Workshop + asyncAsyncWorkshop
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesRAID Log, Status Report SourceRoot cause notes, Countermeasures
Tagsno overlap
ResearchCustomerSynthesis
RiskTrackingStakeholdersGovernance
Root causeIncidentLeanProblem solving
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Affinity Diagramming
UX Research
Affinity Diagramming