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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.
Complexitydifferent
MediumMediumLow
Timedifferent
1-3 Tage120 min initial, dann laufend30–60 min per interview
Participantsdifferent
Internes Team3-61 participant per interview
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesHEART-GSM Table, DashboardInterview Notes, Themes, Insight Summary
Tagsno overlap
ResearchCustomerSynthesis
MetricsUX researchMeasurementSatisfaction
QualitativeResearchCustomerDiscovery
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of Goal Question Metric with its method-specific working model.
Engineering
Goal Question Metric