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| Criterion |  UX Research Personas |  UX Design Customer Journey Canvas |  Product Strategy KPI Tree |
|---|---|---|---|
Purposedifferent | When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-3 Tage | 1-3 h | 90-180 min initial, dann laufend |
Participantsdifferent | Internes Team | 3-10 | 3-8 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Persona Profiles, Needs Summary, Scenario Notes | Customer Journey Canvas, Pain Points, Experience Opportunities | KPI Tree, Owner List |
Tagsno overlap | ResearchCustomerSynthesis | JourneyCustomerService designCanvas | MetricsStrategyAlignmentMeasurement |
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