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| Criterion |  Facilitation Mind Mapping |  Facilitation 1-2-4-All |  UX Design Customer Journey Canvas |
|---|---|---|---|
Purposedifferent | When a topic is still unclear and too many thoughts surface at once, Mind Mapping creates an open surface for ordering them. It makes connections, subtopics, and starting points visible without fixing them too early. | When many people in a group too rarely get to speak, 1-2-4-All distributes thinking time more fairly. The format builds participation step by step and makes quiet or still-unformed thoughts usable faster. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Low | Low | Medium |
Timedifferent | 15-45 min | 10-20 min | 1-3 h |
Participantsdifferent | 1-10 | 4-100+ | 3-10 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | Mind Map, Topic Clusters, Open Questions | Idea List, Shared Insights, Emergent Themes | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | BrainstormingIdeasMappingStructureFacilitation | FacilitationInclusionIdeation | JourneyCustomerService designCanvas |
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