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| Criterion |  Operations Kepner-Tregoe |  Operations Gemba Walk |
|---|---|---|
Purposedifferent | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | High | Low |
Timedifferent | 2-8 h | 30-120 min |
Participantsdifferent | 2-8 | 2-6 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Problem Analysis, Decision Analysis, Risk Plan | Observation Notes, Improvement Ideas |
Tags1 shared | Problem solvingRoot causeDecisionOperations | LeanObservationProcessOperations |
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