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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Waste Analysis.
Operations
Waste Analysis
Value Stream Mapping workspace showing the question, observations, and next decision.
Delivery
Value Stream Mapping
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.For a process that keeps people busy but creates little value, the method exposes waste. It directs attention to unnecessary movement, waiting times, rework, and overdelivery.When delivery work dissolves into wait times, handoffs, and hidden effort, Value Stream Mapping makes the actual flow visible. The method exposes bottlenecks, idle time, and feedback loops so lead time and improvement levers become tangible.
Complexitydifferent
MediumLowMedium
Timedifferent
1-2 Tage45-120 min1-3 h
Participantsdifferent
10-502-84-10
Formatdifferent
Workshop + asyncWorkshopWorkshop
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesWaste Map, Prioritized Waste, Improvement BacklogCurrent-state map, Future-state map, Bottleneck list
Tagsno overlap
SatisfactionPrioritizationCustomer
WasteLeanProcess improvement
LeanFlowWasteDelivery
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