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| Criterion |  Product Discovery Kano Model |  Operations Standard Work Analysis |
|---|---|---|
Purposedifferent | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude. |
Complexitysame | Medium | Medium |
Timedifferent | 1-2 Tage | 1-3 h |
Participantsdifferent | 10-50 | 2-6 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Kano Matrix, Feature Classes, Priority Themes | Standard Work Sheet, Deviation List, Improved Standard, Training Needs |
Tagsno overlap | SatisfactionPrioritizationCustomer | LeanProcessQuality |
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