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| Criterion |  Product Discovery Kano Model |  UX Research HEART Framework |  Business Strategy GAP Analysis |
|---|---|---|---|
Purposedifferent | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | GAP Analysis compares the current state with a target picture and makes the distance manageable. It becomes useful when, ahead of new initiatives, it must become clear which capabilities, processes, or resources are missing. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-2 Tage | 120 min initial, dann laufend | 1-3 h |
Participantsdifferent | 10-50 | 3-6 | 2-8 |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Kano Matrix, Feature Classes, Priority Themes | HEART-GSM Table, Dashboard | Gap Matrix, Action Plan, Risk Notes |
Tagsno overlap | SatisfactionPrioritizationCustomer | MetricsUX researchMeasurementSatisfaction | StrategyAnalysisPlanning |
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