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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Change Analysis.
Operations
Change Analysis
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitysame
MediumMediumMedium
Timedifferent
1-2 Tage45-120 min1-4 h
Participantsdifferent
10-502-63-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesChange Matrix, Cause Hypotheses, Validation Questions, Action ListProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
SatisfactionPrioritizationCustomer
ChangeRoot causeTroubleshootingComparison
Root causeProblem solvingQualityIncident
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper illustration for Pareto Analysis
Decision Making
Pareto Analysis
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis