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| Criterion |  Product Discovery Jobs to Be Done |  Operations Root Cause Analysis |  Operations Kepner-Tregoe |
|---|---|---|---|
Purposedifferent | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 1-3 Wochen | 1-4 h | 2-8 h |
Participantsdifferent | 5-12 Interviews | 3-8 | 2-8 |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Job Stories, Outcome Statements, Opportunity List | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan | Problem Analysis, Decision Analysis, Risk Plan |
Tagsno overlap | CustomerOutcomesNeeds | Root causeProblem solvingQualityIncident | Problem solvingRoot causeDecisionOperations |
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