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Criterion
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
MediumHighHigh
Timedifferent
1-3 Wochen2-6 h2-8 h
Participantsdifferent
5-12 Interviews3-102-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + async
Outputdifferent
Job Stories, Outcome Statements, Opportunity ListFMEA Table, Risk Priority, Mitigation ActionsProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
CustomerOutcomesNeeds
RiskQualityOperationsRoot cause
Problem solvingRoot causeDecisionOperations
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis