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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Six Thinking Hats |  Facilitation 3-Circle Venn Diagram |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a topic gets stuck too quickly in the same thinking mode, Six Thinking Hats deliberately separates the perspectives. This means facts, risks, creativity, and emotional signals get worked through one after another instead of mixed together. | When three perspectives matter at the same time, a Three-Circle Venn Diagram shows the overlaps and remainders precisely. It makes visible where shared effect arises and where only a partial perspective applies. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 45-90 min | 15-45 min |
Participantsdifferent | 4-10 | 4-12 | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Perspective Notes, Decision Inputs, Action Items | Venn Diagram, Overlap Notes, Differentiators |
Tagsno overlap | JourneyServiceService design | FacilitationOptionsDecision | ComparisonFacilitationAlignment |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
