View methods side by side.
Choose up to four methods. Add them using the search and share the comparison by copying its link.
| Criterion |  UX Research Customer Journey Mapping |  Decision Making Risk Matrix |  Architecture Architecture Decision Record |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a project faces many possible disruptions, it quickly becomes unclear which risks deserve attention first. It separates options, evaluation criteria, and open risks. The result is captured as a Risk Matrix and a Top Risk List. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 30-60 min | 15-45 min |
Participantsdifferent | 4-10 | 3-10 | 1-3 |
Formatdifferent | Workshop | Workshop + async | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Risk Matrix, Top Risk List | ADR File, Decision Log, Rationale |
Tagsno overlap | JourneyServiceService design | RiskDecisionPrioritizationAssessment | ArchitectureRationaleDocumentationGovernance |
Often compared together
Methods with strong topical overlap with the current selection, not yet in the comparison.
