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| Criterion |  UX Research Customer Journey Mapping |  Systems Thinking Causal Loop Diagram |
|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | A Causal Loop Diagram makes feedback, reinforcement, and balance in a system legible. It uncovers side effects and self-reinforcement that stay hidden in linear explanations. |
Complexitysame | Medium | Medium |
Timedifferent | 2-4 h | 1-3 h |
Participantsdifferent | 4-10 | 2-8 |
Formatsame | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Causal Loop Diagram, Feedback Notes, Leverage Points |
Tagsno overlap | JourneyServiceService design | FeedbackSystems thinkingCausalityDynamics |
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