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| Criterion |  UX Research Customer Journey Mapping |  Architecture arc42 |  Operations Failure Mode and Effects Analysis |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. |
Complexitydifferent | Medium | Low | High |
Timedifferent | 2-4 h | 1-2 Tage | 2-6 h |
Participantsdifferent | 4-10 | 1-4 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Architecture Document, Context View, Runtime View, Deployment View | FMEA Table, Risk Priority, Mitigation Actions |
Tagsno overlap | JourneyServiceService design | ArchitectureDocumentationCommunication | RiskQualityOperationsRoot cause |
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