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| Criterion |  UX Research Customer Journey Mapping |  UX Research Affinity Diagramming |  Architecture Software Architecture Canvas |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | The Software Architecture Canvas reduces a system to the most important architecture decisions, constraints, and interfaces. It is useful when teams need a resilient overall picture quickly. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 45–90 min | 1-2 h |
Participantsdifferent | 4-10 | 3-10 | 3-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Theme clusters, Insight statements, Opportunity areas | Architecture Canvas, Goals, Constraints, Quality Attributes |
Tagsno overlap | JourneyServiceService design | SynthesisQualitativeRoot cause | CanvasArchitectureAlignmentWorkshop |
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