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| Criterion |  UX Research Customer Journey Mapping |  UX Research Affinity Diagramming |  Innovation Rapid Ideation |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | When a decision needs to be prepared quickly, the method generates many solution-close variants in a short time. It deliberately relies on pace to undercut self-censorship and perfectionism. This quickly produces a usable field for prioritization and further work. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 45–90 min | 5-20 min |
Participantsdifferent | 4-10 | 3-10 | 1-20 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Theme clusters, Insight statements, Opportunity areas | Ideenpool, Roh-Shortlist, Cluster |
Tagsno overlap | JourneyServiceService design | SynthesisQualitativeRoot cause | BrainstormingIdeationDivergenceSpeed |
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