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| Criterion |  UX Research Customer Journey Mapping |  UX Research Affinity Diagramming |  Innovation Lotus Blossom |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | When a central question feels too large, the method breaks it into neighboring topic fields with their own depth of ideation. It holds structure and openness at the same time, so adjacent perspectives don't get lost. This grows an idea space out of a core problem. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 45–90 min | 45-90 min |
Participantsdifferent | 4-10 | 3-10 | 3-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Theme clusters, Insight statements, Opportunity areas | Lotus Diagram, Idea Themes, Shortlist |
Tagsno overlap | JourneyServiceService design | SynthesisQualitativeRoot cause | BrainstormingIdeationCreativityDivergenceWorkshop |
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