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| Criterion |  UX Research Customer Journey Mapping |  Facilitation 1-2-4-All |  Facilitation Mind Mapping |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When many people in a group too rarely get to speak, 1-2-4-All distributes thinking time more fairly. The format builds participation step by step and makes quiet or still-unformed thoughts usable faster. | When a topic is still unclear and too many thoughts surface at once, Mind Mapping creates an open surface for ordering them. It makes connections, subtopics, and starting points visible without fixing them too early. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 10-20 min | 15-45 min |
Participantsdifferent | 4-10 | 4-100+ | 1-10 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Idea List, Shared Insights, Emergent Themes | Mind Map, Topic Clusters, Open Questions |
Tagsno overlap | JourneyServiceService design | FacilitationInclusionIdeation | BrainstormingIdeasMappingStructureFacilitation |
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