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Criterion
Paper illustration of an IBIS map with issues, positions and arguments
Knowledge Modeling
IBIS
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
IBIS structures thinking about complex questions as a sequence of issues, ideas, and arguments. The method keeps discussions open without forcing them into premature consensus.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
MediumHighHigh
Timedifferent
1-3 h0.5-2 Tage2-6 h
Participantsdifferent
2-86-123-10
Formatdifferent
Workshop + asyncWorkshopWorkshop
Outputdifferent
Issue Map, Positions, Argument NotesService Blueprint, Fail Points, Ownership MapFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
RationaleKnowledgeDecision
Service designOperationsJourneyBlueprint
RiskQualityOperationsRoot cause
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper illustration for Argument Mapping
Decision Making
Argument Mapping