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| Criterion |  UX Research HEART Framework |  UX Research Personas |  UX Research Empathy Mapping |
|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 120 min initial, dann laufend | 1-3 Tage | 30–60 min |
Participantsdifferent | 3-6 | Internes Team | 4-8 |
Formatdifferent | Workshop + async | Workshop + async | Workshop |
Outputdifferent | HEART-GSM Table, Dashboard | Persona Profiles, Needs Summary, Scenario Notes | Empathy Map, Assumptions List, Research Gaps |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | ResearchCustomerSynthesis | SynthesisQualitativeWorkshop |
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